Enterprise AI agents for customer support and voice workflows
Decagon is a customer support AI platform with voice and guardrails built for enterprise use. It helps teams deploy agents across support workflows with authentication, encryption, audit logs, and resiliency controls.
Agenticness = how independently a tool can take action, scored across 9 dimensions. Scored independently by David Kooi, Skylark Creations — see full rubric → Last re-evaluated 31 July 2026.
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What's happened with Decagon lately
- Score changeRubric upgrade v3_0 → v3.1: score 12/32 → 13/3612 → 13/36(+1)
Rubric upgrade: agenticness v3.0 (8 dims, /32) → v3.1 (9 dims, /36). Adds Dim 9 (Operator Sovereignty), splits Dim 6 into 6a/6b lenses, tightens Dim 4 autonomous-retry distinction. Not a product change — score shift reflects new dimension + recalibrated rubric, not a change in the tool. Fanout suppressed.
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News mentions sourced from our news feed; score changes from periodic re-evaluations.
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About
Decagon is an enterprise AI agent platform focused on customer support and voice-based service workflows. Based on the content provided, it is designed for companies that want to automate or augment customer interactions while keeping security, access control, and reliability in place.
Decagon stands out more for enterprise controls than for general-purpose agent building. The security page emphasizes RBAC, SSO, encryption, zero-day retention with LLM providers, PII redaction, audit logs, and guardrails such as bad actor...
Proposes and executes multi-step plans with your approval.
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When Decagon changes its pricing, we catch it the next morning
We recrawl every tool in this directory daily. AI Insider is the 3-minute brief on what actually changed — pricing, features, score moves on our 36-point rubric — often before any press coverage. Sent daily. Skipped when nothing happened.