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Decagon

Agenticness13/36·Adaptive Collaborator

Enterprise AI agents for customer support and voice workflows

Decagon is a customer support AI platform with voice and guardrails built for enterprise use. It helps teams deploy agents across support workflows with authentication, encryption, audit logs, and resiliency controls.

Agenticness = how independently a tool can take action, scored across 9 dimensions. Scored independently by David Kooi, Skylark Creations — see full rubric →

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Enterprise
API
Chrome Extension
Voice
Integrations
B2B
Cloud Hosted
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Recent activity

What's happened with Decagon lately

  • Score change
    Rubric upgrade v3_0 → v3.1: score 12/32 → 13/3612 → 13/36(+1)

    Rubric upgrade: agenticness v3.0 (8 dims, /32) → v3.1 (9 dims, /36). Adds Dim 9 (Operator Sovereignty), splits Dim 6 into 6a/6b lenses, tightens Dim 4 autonomous-retry distinction. Not a product change — score shift reflects new dimension + recalibrated rubric, not a change in the tool. Fanout suppressed.

    See the news that prompted this

News mentions sourced from our news feed; score changes from periodic re-evaluations.

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About

What It Is

Decagon is an enterprise AI agent platform focused on customer support and voice-based service workflows. Based on the content provided, it is designed for companies that want to automate or augment customer interactions while keeping security, access control, and reliability in place.

What to Know

Decagon stands out more for enterprise controls than for general-purpose agent building. The security page emphasizes RBAC, SSO, encryption, zero-day retention with LLM providers, PII redaction, audit logs, and guardrails such as bad actor...

Key Features
Role-based access control (RBAC)
Single sign-on (SSO) with Okta and Microsoft Entra
Just-in-time API tokens for scoped customer-system access
Voice authentication for end-user verification
Encryption at rest with AES-256
Use Cases
Automating customer support conversations for enterprise support teams
Handling voice-based customer interactions and follow-up calls
Adding authentication and access controls to AI-powered customer workflows
Agenticness: Adaptive Collaborator

Proposes and executes multi-step plans with your approval.

High evidence
Last evaluated: May 22, 2026

Dimension Breakdown

Action Capability
Autonomy
Adaptation
State & Memory
Safety
How agenticness works →

Categories

Voice & Phone Agents
Agent Infrastructure
Pricing

Pricing not publicly available.

Details
decagon.ai
AddedMarch 31, 2026
RefreshedMarch 31, 2026
Agenticness
Adaptive Collaborator
Quick Facts
DeploymentCloud-hosted
AutonomySemi-autonomous
Model supportMulti-model
Open sourceNo
Team supportEnterprise
Pricing modelSubscription
Interfaceweb, api
Sources
WebSecurity | Decagon
Webdecagon on npm
Last updated May 22, 2026
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