Customer Support

ChatterMate is an open-source customer support platform for deploying AI chat agents trained on your documentation and website content. It combines a branded web widget, shared human inbox, help center, and optional MCP-powered actions such as ticket creation or refunds.

Fin is a customer-facing AI agent that handles support and other customer journey tasks across chat, email, voice, Slack, and more. It connects to your helpdesk and systems so it can answer questions and take actions with customer context.

Sierra Voice brings conversational AI to phone support, with agents that can talk naturally, handle interruptions, and act inside your internal systems. It’s built for customer experience teams that want to replace or augment traditional call flows with a more adaptive voice agent.

Robylon is a customer-support agent platform that handles requests over email, chat, voice, and WhatsApp. Its agents can look up operational data and take follow-up actions, escalating issues to people when they cannot complete them.

Observe.AI builds customer experience agents that handle voice and chat workflows for enterprise support teams. It focuses on accurate intent capture, policy-controlled execution, and integrations with existing business systems.

CoSupport AI is a customer support platform that uses AI to automate inquiries and draft reply suggestions for support teams. It also includes a business intelligence demo for turning customer interactions into insights.

NIIA is an AI receptionist for salons and spas that handles customer conversations in WhatsApp. It can answer service questions, book or reschedule appointments, send reminders, and keep bookings synchronized with Google Calendar.

Webify.AI offers business chatbots for customer support and transactional workflows across web, social, and voice channels. It’s aimed at companies that want to automate routine conversations and hand off to live agents when needed.

Zendesk AI Agents helps customer support teams automate conversations across channels and resolve common issues with AI. It connects to your existing customer emails, apps, and team workflows, with setup positioned as quick for non-technical teams.

AI Product Recommender for WooCommerce adds a customer-facing chat widget to a WooCommerce store. It searches the live catalogue, checks current price and stock, answers policy questions from store-provided text, and can help shoppers check orders or add products to cart.

VAI Assistant (VAI助手) is a Windows-based AI assistant for WeChat private-domain customer communication. It uses configurable reply strategies, local RAG knowledge bases, and vision-capable models to help automate responses while keeping chat records and knowledge data on the device.

Cresta is an AI platform for customer experience teams that connects with your existing tech stack to support real-time agent assistance, conversation insights, and workflow automation. It appears aimed at large contact centers and enterprise support operations rather than individuals.

Mixdesk is a cloud customer-engagement platform that unifies social messaging, web chat, and email in one shared inbox. Its AI agents can answer approved routine questions, gather lead details, translate conversations, and route customers to the right team when human judgment is needed.

PolyAI is a customer-facing voice agent platform built for businesses that want to automate conversations without rebuilding their tech stack. It offers out-of-the-box and custom integrations, plus webchat, so teams can add conversational automation around their existing systems.

Representative24 is an AI concierge for customer support and sales across web chat, WhatsApp, Facebook Messenger, mobile apps, and APIs. It helps you answer questions 24/7, resolve common issues, and trigger actions without opening new tickets.

Papercups is an open-source live chat app for customer support teams. You can self-host it or use their hosted version, then connect channels like Slack, Mattermost, Gmail, SMS, and GitHub to manage conversations in one place.

Gupshup.ai is an enterprise AI agent platform focused on sales, marketing, and customer support conversations. It is designed to help teams automate customer interactions across channels such as WhatsApp and other messaging touchpoints.

Build a customer-facing knowledge base that can be searched from your chat widget and managed from one dashboard. Chatwoot also adds AI-powered article suggestions, multilingual publishing, and support for cloud or self-hosted deployment.

Inboxx.ai is a done-for-you business communications service that deploys AI voice agents and WhatsApp automation. It handles incoming conversations around the clock, qualifying leads, booking appointments, and routing customer requests through a unified inbox.

Krisp is a voice AI platform for meetings, call centers, and developers. It focuses on noise cancellation, meeting transcription and summaries, accent conversion, and real-time voice tools.

Gladly’s CSAT survey software helps support teams collect post-interaction feedback automatically and review scores in context. It’s built for agents and managers who want faster visibility into customer sentiment and coaching opportunities.