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Papercups

Open-source customer chat with self-hosting and inbox integrations

Papercups is an open-source live chat app for customer support teams. You can self-host it or use their hosted version, then connect channels like Slack, Mattermost, Gmail, SMS, and GitHub to manage conversations in one place.

Open Source
Web
API
Slack
Integrations
B2B
Self-Hosted
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About

What It Is

Papercups is an open-source live customer chat web app written in Elixir. It is aimed at support teams and companies that want an alternative to tools like Intercom or Drift, especially if they care about privacy and want to keep customer data under their own control.

What to Know

Papercups is clearly more of a support inbox and chat platform than an autonomous AI agent. It can route, organize, and connect conversations across channels, but the crawled docs do not show any AI model usage, agentic behavior, or automated task execution beyond support workflows and integrations.

Key Features
Customizable website chat widget
Embed as a React component or HTML snippet
React Native support (alpha)
Flutter support (beta)
Slack integration for reading and replying to messages
Use Cases
A support team wants to embed live chat on its website and manage replies from a shared inbox
A privacy-conscious company wants to self-host customer conversations instead of sending data to a third-party SaaS
A team wants to handle support messages from Slack or Mattermost without leaving their chat tools
Agenticness: Guided Assistant

Executes tasks you assign, one step at a time, within narrow domains.

High evidence
Last evaluated: Apr 1, 2026

Dimension Breakdown

Action Capability
Autonomy
Adaptation
State & Memory
Safety
How agenticness works →

Categories

Customer Support
Pricing
  • Free: Open-source self-hosted software; hosted pricing was not clearly listed in the crawled content.
  • Enterprise: Not publicly specified in the crawled content.
Details
papercups.io
AddedApril 1, 2026
RefreshedApril 1, 2026
Agenticness
Guided Assistant
Quick Facts
DeploymentHybrid (cloud + self-hosted)
AutonomyCopilot (human-in-loop)
Model supportSingle model
Open sourceYes
Team supportSmall team
Pricing modelFreemium
Interfacegui, browser, api
Sources
Web404: NOT_FOUND
WebDocumentation
Last updated April 1, 2026
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