Papercups
Open-source customer chat with self-hosting and inbox integrations
Papercups is an open-source live chat app for customer support teams. You can self-host it or use their hosted version, then connect channels like Slack, Mattermost, Gmail, SMS, and GitHub to manage conversations in one place.
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About
Papercups is an open-source live customer chat web app written in Elixir. It is aimed at support teams and companies that want an alternative to tools like Intercom or Drift, especially if they care about privacy and want to keep customer data under their own control.
According to the docs, you can use it as a self-hosted product or access a hosted version at app.papercups.io. Setup starts with embedding a chat widget on your website, either as a simple HTML snippet or a React component; the docs also mention React Native and Flutter support, plus API and webhook documentation for deeper integration.
Papercups is clearly more of a support inbox and chat platform than an autonomous AI agent. It can route, organize, and connect conversations across channels, but the crawled docs do not show any AI model usage, agentic behavior, or automated task execution beyond support workflows and integrations.
The strongest fit is for teams that want a self-hosted customer messaging system and are comfortable running open-source software or using the hosted option. Some platform details are older or incomplete in the crawled content, and pricing was not clearly available. If you need advanced AI support automation, enterprise compliance details, or a fully managed modern help desk, this content does not show enough to recommend it on those grounds alone.
Executes tasks you assign, one step at a time, within narrow domains.
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- Free: Open-source self-hosted software; hosted pricing was not clearly listed in the crawled content.
- Enterprise: Not publicly specified in the crawled content.
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