AI-powered shared inbox for global customer conversations
Mixdesk is a cloud customer-engagement platform that unifies social messaging, web chat, and email in one shared inbox. Its AI agents can answer approved routine questions, gather lead details, translate conversations, and route customers to the right team when human judgment is needed.
Agenticness = how independently a tool can take action, scored across 9 dimensions. Scored independently by David Kooi, Skylark Creations — see full rubric → Last re-evaluated 30 October 2026.
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About
Mixdesk is a cloud-based customer engagement platform for support, sales, and marketing teams that manage conversations across multiple channels. It combines WhatsApp, Instagram, Facebook Messenger, TikTok, LINE, Telegram, web and app chat, and...
Mixdesk appears most useful for teams with high volumes of inbound social and messaging conversations, especially those selling or supporting customers across languages. The shared inbox, unlimited teammates, channel coverage, and AI-to-human...
Executes tasks you assign, one step at a time, within narrow domains.
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- Free ($0/month): 10 conversations, 10 connected channel accounts, 100 translation characters as a one-time activation bonus, core inbox tools, automation, unlimited teammates, and unlimited contacts; no AI messages included.
- Essential ($49/month): Unlimited conversations, 10 connected channel accounts, 10K translation-character activation bonus, plus marketing automation, CRM sync, and customer-engagement tools; no AI messages included.
- Pro ($199/month): Unlimited conversations, 5,000 AI messages per month, 20 connected channel accounts, and a 100K translation-character activation bonus; adds AI agents, knowledge sources, AI-powered automation, and behavior triggers.
- Expert (Custom): 30,000 AI messages per month, custom channel-account limits, and a 500K translation-character activation bonus; adds intent extraction and assignment, webhooks, API access, and image and voice AI.
- AI message add-on: $100 per 10,000 messages after included usage.
Annual billing is advertised at 20% less than monthly pricing. Channel-provider fees, including WhatsApp Business Platform fees, are separate.
When Mixdesk changes its pricing, we catch it the next morning
We recrawl every tool in this directory daily. AI Insider is the 3-minute brief on what actually changed — pricing, features, score moves on our 36-point rubric — often before any press coverage. Sent daily. Skipped when nothing happened.