Chatwoot
AI help center software for support teams
Build a customer-facing knowledge base that can be searched from your chat widget and managed from one dashboard. Chatwoot also adds AI-powered article suggestions, multilingual publishing, and support for cloud or self-hosted deployment.
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About
Chatwoot Help Center is customer support software for building and publishing a knowledge base. It is aimed at support teams and businesses that want to reduce repetitive tickets by letting customers find answers on their own, while still handing off to live chat when needed.
According to the product page, you can get started through Chatwoot’s web app, with options to run it in Chatwoot’s managed cloud or on your own infrastructure. It also connects directly to the live chat widget, exposes an API, and supports multiple languages and custom domains.
This looks strongest as a support operations tool rather than a general-purpose AI agent. The AI features are focused on customer support workflows: search that understands natural-language questions, article suggestions for agents, and automatic answers in the chat widget based on your help articles.
A few details are not fully clear from the page, including pricing beyond a 15-day free trial, and the exact AI model(s) used. The self-hosted option and custom-domain support are useful for teams that want control, but this is not the right fit if you need a standalone research assistant or a broader automation platform.
Executes tasks you assign, one step at a time, within narrow domains.
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- Free: 15-day free trial; no credit card required
- Paid: Pricing not publicly available
- Enterprise: Not specified
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