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Chatwoot

AI help center software for support teams

Build a customer-facing knowledge base that can be searched from your chat widget and managed from one dashboard. Chatwoot also adds AI-powered article suggestions, multilingual publishing, and support for cloud or self-hosted deployment.

Free Tier
API
Chrome Extension
B2B
Self-Hosted
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About

What It Is

Chatwoot Help Center is customer support software for building and publishing a knowledge base. It is aimed at support teams and businesses that want to reduce repetitive tickets by letting customers find answers on their own, while still handing off to live chat when needed.

What to Know

This looks strongest as a support operations tool rather than a general-purpose AI agent. The AI features are focused on customer support workflows: search that understands natural-language questions, article suggestions for agents, and automatic...

Key Features
AI-powered search for help articles
Multilingual help center publishing
Rich text article editor with images, videos, and code blocks
Draft, preview, and publish workflow
Categories and sections for organizing content
Use Cases
Deflecting common support tickets by letting customers search answers before starting a chat
Publishing product documentation in multiple languages for a global customer base
Helping support agents respond faster with suggested articles and replies
Agenticness: Guided Assistant

Executes tasks you assign, one step at a time, within narrow domains.

High evidence
Last evaluated: Apr 1, 2026

Dimension Breakdown

Action Capability
Autonomy
Adaptation
State & Memory
Safety
How agenticness works →

Categories

Customer Support
Pricing
  • Free: 15-day free trial; no credit card required
  • Paid: Pricing not publicly available
  • Enterprise: Not specified
Details
www.chatwoot.com
AddedApril 1, 2026
RefreshedApril 1, 2026
Agenticness
Guided Assistant
Quick Facts
DeploymentHybrid (cloud + self-hosted)
AutonomyCopilot (human-in-loop)
Model supportSingle model
Open sourceYes
Team supportSmall team
Pricing modelFreemium
Interfacegui, api, web
Sources
WebHelp Center | Chatwoot
Webchatwoot on npm
Last updated April 1, 2026
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