Real-time CSAT feedback inside your support workflow
Gladly’s CSAT survey software helps support teams collect post-interaction feedback automatically and review scores in context. It’s built for agents and managers who want faster visibility into customer sentiment and coaching opportunities.
Agenticness = how independently a tool can take action, scored across 9 dimensions. Scored independently by David Kooi, Skylark Creations — see full rubric → Last re-evaluated 31 July 2026.
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Gladly is a customer support product with a real-time CSAT feedback module. It’s aimed at support teams, especially agents and managers who need to measure satisfaction after customer interactions and use that feedback in day-to-day service work.
This looks strongest for teams that already run customer support in Gladly and want CSAT tied to the support record, not as a standalone survey product. The page emphasizes context-rich feedback, agent coaching, and automatic follow-ups, but it does...
Responds to prompts but takes no autonomous action.
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