Gladly

Gladly is a customer support product with a real-time CSAT feedback module. It’s aimed at support teams, especially agents and managers who need to measure satisfaction after customer interactions and use that feedback in day-to-day service work.

According to the page, CSAT results appear in Gladly’s Conversation Timeline and can also be added to the Customer Profile, so teams can review satisfaction alongside the full interaction history. Setup appears to center on using Gladly’s platform and connecting it to other tools through integrations; the page also mentions auto-sent surveys after conversations end.

This looks strongest for teams that already run customer support in Gladly and want CSAT tied to the support record, not as a standalone survey product. The page emphasizes context-rich feedback, agent coaching, and automatic follow-ups, but it does not provide details on survey customization, analytics depth, data retention, or the specific systems it integrates with.

Pricing was not publicly available on the page. The content also does not say which AI models, if any, are used. If you need a lightweight standalone survey tool or a clearly documented self-hosted option, this product is probably not the best fit based on the information available.