Skip to main content
Agentic.ai
GL

Gladly

Real-time CSAT feedback inside your support workflow

Gladly’s CSAT survey software helps support teams collect post-interaction feedback automatically and review scores in context. It’s built for agents and managers who want faster visibility into customer sentiment and coaching opportunities.

Paid
Enterprise
Chrome Extension
Integrations
B2B
For Teams
Visit Gladly

Is this your tool? Claim this listing to manage your content and analytics.

Ask about Gladly

Get answers based on Gladly's actual documentation

Try asking:

About

What It Is

Gladly is a customer support product with a real-time CSAT feedback module. It’s aimed at support teams, especially agents and managers who need to measure satisfaction after customer interactions and use that feedback in day-to-day service work.

What to Know

This looks strongest for teams that already run customer support in Gladly and want CSAT tied to the support record, not as a standalone survey product. The page emphasizes context-rich feedback, agent coaching, and automatic follow-ups, but it does...

Key Features
Automatic post-interaction CSAT surveys
CSAT scores shown in Conversation Timeline
Qualitative feedback review with conversation context
Customer satisfaction history added to Customer Profile
Agent-level CSAT analysis for coaching
Use Cases
Support managers reviewing CSAT trends to identify coaching needs
Agents checking feedback immediately after a conversation ends
Customer support teams wanting satisfaction data in the full conversation timeline
Agenticness: Reactive Tool

Responds to prompts but takes no autonomous action.

High evidence
Last evaluated: Mar 28, 2026

Dimension Breakdown

Action Capability
Autonomy
Adaptation
State & Memory
Safety
How agenticness works →

Categories

Customer Support
Pricing
  • Pricing not publicly available: No pricing details were found on the page.
Details
www.gladly.ai
AddedJanuary 16, 2026
RefreshedMarch 28, 2026
Agenticness
Reactive Tool
Quick Facts
DeploymentCloud-hosted
AutonomySemi-autonomous
Model supportSingle model
Open sourceNo
Team supportSmall team
Pricing modelSubscription
Interfaceweb, gui
Sources
WebReal-time CSAT survey software | Gladly
Webgladly on npm
Last updated March 30, 2026
Similar tools

Related Tools

Webify.AI AI Chatbot
Agenticness8/32·Guided Assistant

Customer Support

Webify.AI offers business chatbots for customer support and transactional workflows across web, social, and voice channels. It’s aimed at companies that want to automate routine conversations and hand off to live agents when needed.

Enterprise
Web
Voice
+4
Gupshup
Agenticness6/32·Guided Assistant

Customer Support

Gupshup.ai is an enterprise AI agent platform focused on sales, marketing, and customer support conversations. It is designed to help teams automate customer interactions across channels such as WhatsApp and other messaging touchpoints.

Enterprise
Web
API
+4
Papercups
Agenticness7/32·Guided Assistant

Customer Support

Papercups is an open-source live chat app for customer support teams. You can self-host it or use their hosted version, then connect channels like Slack, Mattermost, Gmail, SMS, and GitHub to manage conversations in one place.

Open Source
Web
API
+4
Krisp
Agenticness2/32·Reactive Tool

Customer Support

Krisp is a voice AI platform for meetings, call centers, and developers. It focuses on noise cancellation, meeting transcription and summaries, accent conversion, and real-time voice tools.

Paid
Web
iOS
+4
Stay in the loop

Get the weekly agentic AI briefing

New tools, top picks, and trends — delivered every Thursday.

I use AI for: