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PolyAI

Voice agents that plug into your existing stack

PolyAI is a customer-facing voice agent platform built for businesses that want to automate conversations without rebuilding their tech stack. It offers out-of-the-box and custom integrations, plus webchat, so teams can add conversational automation around their existing systems.

Web
API
Integrations
B2B
For Teams
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About

What It Is

PolyAI is a B2B voice agent platform focused on customer conversations. Based on the pages provided, it is designed for organizations that want to automate phone and webchat interactions while keeping their current systems in place.

What to Know

The strongest signal from the available content is that PolyAI is built for enterprise-style voice automation with ongoing support and maintenance. Pricing is usage-based on a per-minute basis for the voice agent, and that includes proactive performance improvements, maintenance, and 24/7 support.

Key Features
Out-of-the-box integrations with existing tech stacks
Custom integrations for specialized workflows
Webchat support
Usage-based voice-agent pricing billed per minute
Ongoing performance improvements included in service
Use Cases
Automating high-volume customer support phone calls
Adding a voice agent to an existing contact-center stack
Connecting conversational automation to internal business systems
Agenticness: Reactive Tool

Responds to prompts but takes no autonomous action.

High evidence
Last evaluated: Mar 31, 2026

Dimension Breakdown

Action Capability
Autonomy
Adaptation
State & Memory
Safety
How agenticness works →

Categories

Voice & Phone Agents
Customer Support
Pricing
  • Pricing not publicly available: The site says ongoing use is priced per minute, and that pricing includes proactive performance improvements, maintenance, and 24/7 support. No public tier breakdown is provided.
Details
poly.ai
AddedMarch 31, 2026
RefreshedMarch 31, 2026
Agenticness
Reactive Tool
Quick Facts
DeploymentCloud-hosted
AutonomySemi-autonomous
Model supportSingle model
Open sourceNo
Team supportEnterprise
Pricing modelUsage-based
Interfaceweb, api, chat
Sources
WebIntegrations - PolyAI
WebDocumentation
Webpolyai on PyPI
Last updated March 31, 2026
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