Voice agents that plug into your existing stack
PolyAI is a customer-facing voice agent platform built for businesses that want to automate conversations without rebuilding their tech stack. It offers out-of-the-box and custom integrations, plus webchat, so teams can add conversational automation around their existing systems.
Agenticness = how independently a tool can take action, scored across 9 dimensions. Scored independently by David Kooi, Skylark Creations — see full rubric →
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What's happened with PolyAI lately
- Score changetriggered by newsAgenticness score 13 → 11 ↓13 → 11/36(-2)
Score re-evaluated after: PolyAI's new Dialog-RSN-1 model hears and responds to audio directly, aiming to cut phone-call lag.
See the news that prompted this - PolyAI's new Dialog-RSN-1 model hears and responds to audio directly, aiming to cut phone-call lag.News
PolyAI announced Dialog-RSN-1, a new voice dialogue model that can perceive and respond to audio directly. The release comes as voice AI vendors race to reduce delay and improve accuracy in live calls. For those tracking agentic AI, this matters because phone agents need fast, natural turn-taking to be useful in real workflows. The key payoff is whether direct audio handling removes the awkward pauses that still make many bots feel clunky.
via SiliconANGLE
- Score changeRubric upgrade v3_0 → v3.1: score 5/32 → 13/365 → 13/36(+8)
Rubric upgrade: agenticness v3.0 (8 dims, /32) → v3.1 (9 dims, /36). Adds Dim 9 (Operator Sovereignty), splits Dim 6 into 6a/6b lenses, tightens Dim 4 autonomous-retry distinction. Not a product change — score shift reflects new dimension + recalibrated rubric, not a change in the tool. Fanout suppressed.
See the news that prompted this
News mentions sourced from our news feed; score changes from periodic re-evaluations.
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About
PolyAI is a B2B voice agent platform focused on customer conversations. Based on the pages provided, it is designed for organizations that want to automate phone and webchat interactions while keeping their current systems in place.
The strongest signal from the available content is that PolyAI is built for enterprise-style voice automation with ongoing support and maintenance. Pricing is usage-based on a per-minute basis for the voice agent, and that includes proactive performance improvements, maintenance, and 24/7 support.
Proposes and executes multi-step plans with your approval.
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- Pricing not publicly available: The site says ongoing use is priced per minute, and that pricing includes proactive performance improvements, maintenance, and 24/7 support. No public tier breakdown is provided.
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