Ultimate (Zendesk)

Zendesk AI Agents is a customer support automation product from Zendesk, aimed at teams that want AI to handle a large share of incoming service conversations. It is positioned for customer service and employee service use cases, with messaging focused on resolving issues across channels and reducing support workload at scale.

According to Zendesk, you can get started in a few clicks and connect customer emails, apps, and team members using a work email. The product sits inside the broader Zendesk service platform, alongside ticketing, messaging, help center, voice, and integrations.

The product appears genuinely agentic for a support tool: Zendesk says the agents can reason, adapt, and act independently, and that they can automate more than 80% of interactions. That said, it is still a domain-specific customer service system rather than a general-purpose agent platform, so it is best suited to support operations already using or willing to adopt Zendesk.

Some details remain unclear from the crawl, including exact pricing, model providers, and whether it supports local models or MCP. Zendesk emphasizes trust, privacy, and security, but the specific technical setup and guardrails are not fully described here. If you are not running customer support workflows, this is probably not the right tool.