Connect voice agents to Zoho CRM during live calls
Retell AI lets you connect an AI call agent to Zoho CRM so it can look up customer details, manage leads, and update records while a call is in progress. The Zoho CRM connection is described as an unofficial connector, typically set up through custom API work or a Retell partner.
Agenticness = how independently a tool can take action, scored across 9 dimensions. Scored independently by David Kooi, Skylark Creations — see full rubric → Last re-evaluated 20 August 2026.
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What's happened with Retell AI lately
- Score changetriggered by newsAgenticness score 6 → 13 ↑6 → 13/36(+7)
Score re-evaluated after: Z.ai's GLM-5.3 packs 753 billion parameters and 1 million tokens after a deeper post-training push.
See the news that prompted this - Z.ai's GLM-5.3 packs 753 billion parameters and 1 million tokens after a deeper post-training push.News
Z.ai launched GLM-5.3 today as an open-source model built on the company's mid-July GLM-5.2 release. The new version keeps the same mixture-of-experts design, with 753 billion parameters and a 1 million-token context window, but adds more post-training work. For those tracking AI developer tools, this signals that coding and long-horizon agent performance are now key battlegrounds in open models. The standout question is how much that training changed real-world coding and cyber behavior.
via SiliconANGLE
- x.ai's Image 2.0 lands on Grok.com and mobile, but its precision editing hides the bigger workflow surprise.News
x.ai has launched Image 2.0 in Quality Mode on Grok.com and in iOS and Android apps. The tool targets professional creative workflows with detailed image generation, precise editing, and smarter layout planning. For those tracking AI media generation, this signals a push toward production-ready tools that can fit real content pipelines. The catch is whether its new editing controls are enough to pull users away from rivals racing to add similar features.
via blockchain.news
- Why are coders reaching for Z.ai's GLM 5.2 before frontier models on some coding tasks?News
Z.ai's GLM 5.2 has narrowed the gap with U.S. rivals on several coding benchmarks. Zain Hasan of Together AI says he now sends harder problems to frontier models and simpler ones to cheaper tools. For those tracking AI coding assistants, this signals that model choice is becoming a cost and task match, not just a quality race. The twist is that GLM 5.2 is good enough for work once reserved for pricier systems, but not across every coding job.
via IEEE Spectrum: Technology, Engineering, and Science News
- Score changeRubric upgrade v3_0 → v3.1: score 4/32 → 6/364 → 6/36(+2)
Rubric upgrade: agenticness v3.0 (8 dims, /32) → v3.1 (9 dims, /36). Adds Dim 9 (Operator Sovereignty), splits Dim 6 into 6a/6b lenses, tightens Dim 4 autonomous-retry distinction. Not a product change — score shift reflects new dimension + recalibrated rubric, not a change in the tool. Fanout suppressed.
See the news that prompted this
News mentions sourced from our news feed; score changes from periodic re-evaluations.
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About
Retell AI is a cloud-based voice agent platform for building AI phone agents, and this page focuses on its Zoho CRM integration. The integration is meant for sales and support teams that want a call agent to access CRM data during live conversations and write back updates afterward or in real time.
This is useful if your workflow depends on CRM context during calls, but it is not a plug-and-play no-code integration. The listing does not clearly explain the full setup flow, supported Zoho objects, authentication details, or whether the agent...
Proposes and executes multi-step plans with your approval.
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- Free: Free trial available through Retell AI
- Pro: Pricing not publicly available for this integration
- Enterprise: Contact sales
When Retell AI changes its pricing, we catch it the next morning
We recrawl every tool in this directory daily. AI Insider is the 3-minute brief on what actually changed — pricing, features, score moves on our 36-point rubric — often before any press coverage. Sent daily. Skipped when nothing happened.