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Retell AI

Connect voice agents to Zoho CRM during live calls

Retell AI lets you connect an AI call agent to Zoho CRM so it can look up customer details, manage leads, and update records while a call is in progress. The Zoho CRM connection is described as an unofficial connector, typically set up through custom API work or a Retell partner.

Android
API
Voice
Integrations
B2B
For Developers
For Teams
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About

What It Is

Retell AI is a cloud-based voice agent platform for building AI phone agents, and this page focuses on its Zoho CRM integration. The integration is meant for sales and support teams that want a call agent to access CRM data during live conversations and write back updates afterward or in real time.

What to Know

This is useful if your workflow depends on CRM context during calls, but it is not a plug-and-play no-code integration. The listing does not clearly explain the full setup flow, supported Zoho objects, authentication details, or whether the agent...

Key Features
Connects an AI call agent to Zoho CRM
Retrieves customer information during calls
Updates CRM records during calls
Supports custom API-based integrations
Offers partner-assisted implementation through Retell Certified Partners
Use Cases
Sales teams that want live caller context from Zoho CRM during outbound or inbound calls
Support teams that need an AI agent to identify customers and update CRM records while handling calls
Businesses that want a voice agent to qualify leads and sync call outcomes into Zoho CRM
Agenticness: Reactive Tool

Responds to prompts but takes no autonomous action.

High evidence
Last evaluated: Apr 3, 2026

Dimension Breakdown

Action Capability
Autonomy
Adaptation
State & Memory
Safety
How agenticness works →

Categories

Voice & Phone Agents
Pricing
  • Free: Free trial available through Retell AI
  • Pro: Pricing not publicly available for this integration
  • Enterprise: Contact sales
Details
www.retellai.com
AddedApril 3, 2026
RefreshedApril 3, 2026
Agenticness
Reactive Tool
Quick Facts
DeploymentCloud-hosted
AutonomySemi-autonomous
Model supportSingle model
Open sourceNo
Team supportEnterprise
Pricing modelPlatform fee + usage
Interfaceweb, api
Sources
WebConnect AI call agent to ⁠Zoho CRM
WebDocumentation
Last updated April 22, 2026
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