Skip to main content
Agentic.ai
RA

Retell AI

Agenticness6/36·Guided Assistant

Connect voice agents to Zoho CRM during live calls

Retell AI lets you connect an AI call agent to Zoho CRM so it can look up customer details, manage leads, and update records while a call is in progress. The Zoho CRM connection is described as an unofficial connector, typically set up through custom API work or a Retell partner.

Android
API
Voice
Integrations
B2B
For Developers
For Teams
Visit Retell AI

Is this your tool? Claim this listing to manage your content and analytics.

Recent activity

What's happened with Retell AI lately

  • Score change
    Rubric upgrade v3_0 → v3.1: score 4/32 → 6/364 → 6/36(+2)

    Rubric upgrade: agenticness v3.0 (8 dims, /32) → v3.1 (9 dims, /36). Adds Dim 9 (Operator Sovereignty), splits Dim 6 into 6a/6b lenses, tightens Dim 4 autonomous-retry distinction. Not a product change — score shift reflects new dimension + recalibrated rubric, not a change in the tool. Fanout suppressed.

    See the news that prompted this

News mentions sourced from our news feed; score changes from periodic re-evaluations.

Ask about Retell AI

Get answers based on Retell AI's actual documentation

Try asking:

About

What It Is

Retell AI is a cloud-based voice agent platform for building AI phone agents, and this page focuses on its Zoho CRM integration. The integration is meant for sales and support teams that want a call agent to access CRM data during live conversations and write back updates afterward or in real time.

What to Know

This is useful if your workflow depends on CRM context during calls, but it is not a plug-and-play no-code integration. The listing does not clearly explain the full setup flow, supported Zoho objects, authentication details, or whether the agent...

Key Features
Connects an AI call agent to Zoho CRM
Retrieves customer information during calls
Updates CRM records during calls
Supports custom API-based integrations
Offers partner-assisted implementation through Retell Certified Partners
Use Cases
Sales teams that want live caller context from Zoho CRM during outbound or inbound calls
Support teams that need an AI agent to identify customers and update CRM records while handling calls
Businesses that want a voice agent to qualify leads and sync call outcomes into Zoho CRM
Agenticness: Guided Assistant

Executes tasks you assign, one step at a time, within narrow domains.

Medium evidence
Last evaluated: May 22, 2026

Dimension Breakdown

Action Capability
Autonomy
Adaptation
State & Memory
Safety
How agenticness works →

Categories

Voice & Phone Agents
Pricing
  • Free: Free trial available through Retell AI
  • Pro: Pricing not publicly available for this integration
  • Enterprise: Contact sales
Details
www.retellai.com
AddedApril 3, 2026
RefreshedApril 3, 2026
Agenticness
Guided Assistant
Quick Facts
DeploymentCloud-hosted
AutonomySemi-autonomous
Model supportSingle model
Open sourceNo
Team supportEnterprise
Pricing modelPlatform fee + usage
Interfaceweb, api
Sources
WebConnect AI call agent to ⁠Zoho CRM
WebDocumentation
Last updated May 22, 2026
Similar tools

Related Tools

VoiceFleet
Agenticness8/36·Guided Assistant

Voice & Phone Agents

VoiceFleet provides an AI phone receptionist for businesses that need 24/7 call answering, booking capture, and call summaries. It’s aimed at teams like dental practices, medical clinics, restaurants, and other front-desk-heavy businesses that want to reduce missed calls.

Paid
Chrome Extension
Voice
+4
Infinitus
Agenticness13/36·Adaptive Collaborator

Voice & Phone Agents

Infinitus provides voice AI agents for healthcare teams that need to automate routine calls with patients, payors, and providers. It is aimed at reducing administrative burden while improving access, adherence, and coverage workflows.

Paid
Enterprise
Desktop
+4
Regal
Agenticness10/36·Guided Assistant

Voice & Phone Agents

REGAL helps businesses build and manage voice AI agents for phone-based customer interactions. It is aimed at CX, support, and operations teams that want to automate calls, reduce wait times, and route complex conversations more efficiently.

Enterprise
API
Voice
+4
ElevenLabs
Agenticness8/36·Guided Assistant

Voice & Phone Agents

ElevenLabs provides text-to-speech, voice cloning, dubbing, and speech-to-text tools through a web app and API. It is aimed at creators, developers, and businesses that need high-quality synthetic audio and conversational voice workflows.

Free Tier
Paid
Enterprise
+4
Stay in the loop

Get the weekly agentic AI briefing

New tools, top picks, and trends — delivered every Thursday.

I use AI for: