Salesforce Agentforce
AI CRM for sales, service, marketing, and commerce teams
Salesforce is a cloud CRM platform built to connect customer data, teams, and workflows in one place. Its Agentforce messaging suggests AI agents can help with tasks across sales, service, marketing, and commerce, but it is still primarily an enterprise CRM platform.
Agenticness = how independently a tool can take action, scored across 9 dimensions. Scored independently by David Kooi, Skylark Creations — see full rubric → Last re-evaluated 15 August 2026.
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What's happened with Salesforce Agentforce lately
- Salesforce Headless 360 gives agents workflows without dashboards, but governance and skills gaps may slow adoption.News
Salesforce Headless 360 is part of a wider shift toward software that serves AI agents instead of only human users. The model assumes agents will retrieve information, execute workflows, and complete tasks directly across systems. For those tracking agentic AI product launches, this matters because it shows the user interface may matter less than the control layer underneath it. The catch is that the same setup raises governance and training questions that businesses still have to solve.
via CMS Wire
- Salesforce's Headless 360 now lets agents act across workflows, and that could change enterprise CX overnight.News
Salesforce expanded Headless 360 today with an MCP-based architecture that lets AI agents discover and act on existing enterprise capabilities. The update pushes headless CRM beyond exposing functions outside the interface. For those tracking agentic AI product launches, this matters because it turns customer service tools into systems agents can use directly. The big question is which workflows Salesforce left open for agents to touch first.
via CX Today
- Salesforce's Slack Code puts coding agents in team chat, so everyone can watch the work happen live.News
Salesforce has introduced Slack Code, a new way to interact with coding agents inside chat. The company is pitching it as a team-wide view of software work, not a private assistant for one developer. For those tracking agentic AI, this shows how vendors are turning coding agents into shared workflow tools. The interesting part is how much visibility Slack Code gives teams before the code ever lands in a repo.
via SiliconANGLE
- Salesforce says Tableau agents now help decide and execute tasks, as Olive Young and LG CNS show it off in Seoul.News
Salesforce said Tableau has begun supporting decision-making and task execution inside organizations using AI agents. The announcement came at DataFam Seoul 2026, where companies including Olive Young and LG CNS were cited as examples. For those tracking agentic AI products, this shows analytics tools shifting from dashboards toward systems that can trigger follow-up work. The unanswered part is how much autonomy customers will actually grant those agents.
via 조선일보
- Salesforce's Headless 360 update gives agents governed access to enterprise actions, raising the stakes for every customer workflow.News
Salesforce expanded Headless 360 today with an MCP-based architecture that lets AI agents discover and act across enterprise workflows. The update moves CRM capability outside the interface and into runtime actions tied to customer data and business logic. For those tracking agentic AI, this signals a shift from chat-based assistance to systems that can actually execute governed work. The hardest question now is whether enterprises can trust agents to act without breaking data rules or approval chains.
via CX Today
News mentions sourced from our news feed; score changes from periodic re-evaluations.
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About
Salesforce is a cloud-based customer relationship management (CRM) platform for businesses, especially larger sales, service, marketing, and commerce teams. The page positions it as a way to connect with customers through Salesforce’s Customer 360 products and its newer Agentforce AI layer.
Salesforce is strongest when you need an enterprise system for managing customer relationships across multiple departments, with AI assistance layered on top. The page shows examples of Agentforce drafting customer-facing emails and replying to...
Executes tasks you assign, one step at a time, within narrow domains.
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- Free: Free CRM is available as an entry point.
- Pro ($X/mo): Pricing not publicly available on the page; a pricing calculator is available for Agentforce.
- Enterprise: Contact sales.
When Salesforce Agentforce changes its pricing, we catch it the next morning
We recrawl every tool in this directory daily. AI Insider is the 3-minute brief on what actually changed — pricing, features, score moves on our 36-point rubric — often before any press coverage. Sent daily. Skipped when nothing happened.