Salesforce Agentforce
AI CRM for sales, service, marketing, and commerce teams
Salesforce is a cloud CRM platform built to connect customer data, teams, and workflows in one place. Its Agentforce messaging suggests AI agents can help with tasks across sales, service, marketing, and commerce, but it is still primarily an enterprise CRM platform.
Agenticness = how independently a tool can take action, scored across 9 dimensions. Scored independently by David Kooi, Skylark Creations — see full rubric → Last re-evaluated 30 August 2026.
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What's happened with Salesforce Agentforce lately
- Salesforce rose 44.49% over 90 days but fell 3.49% in 30, as AI deals deepen; which trend will investors trust?News
Salesforce partners ZoomInfo, Demandbase and Docusign deepened integrations with Hunter and Agentforce, bringing more sales and contract workflows into Salesforce’s AI-driven environment. The moves come as Salesforce’s share performance shows sharp swings, gaining 44.49% over 90 days while losing 3.49% over 30 days. For those tracking AI tools for sales and marketing, the integrations signal that partners are pulling more workflows into Salesforce’s AI ecosystem. The article does not detail what the integrations let users do, leaving their practical impact unclear.
via Yahoo! Finance
- Four Salesforce editions now run Agentforce by default after Winter ’27, but the key audit is buried in permissions, not settings.News
Salesforce’s Winter ’27 release made Agentforce active by default in eligible Lightning Enterprise, Performance, Unlimited and Developer Edition orgs. The change means agents can run CRM workflows even when IT teams did not enable them. For teams tracking agent platforms, default activation makes permissions and oversight an immediate deployment concern. The key audit question is which existing permissions those agents can use.
via Tech Times
- Salesforce renamed its AIForce agent platform SIForce after Trump's push for “super intelligence”; what changed beyond the label?News
Salesforce CEO Marc Benioff announced Friday that the company's AIForce agent platform is now called SIForce. The change follows President Donald Trump's push for the “super intelligence” label, and Elon Musk has also adopted the term. For those tracking AI agent platforms, the rename shows how political messaging can shape product branding. Salesforce changed the platform's name, not the company's, leaving its practical impact unclear.
via The Next Web
- Salesforce says Agentforce agents can manage work for weeks across Middle East businesses; which high-value workflows are they targeting?News
Salesforce announced a new portfolio of Agentforce agents for regional organizations in Dubai and Riyadh in October 2026. The agents target sales, service, commerce and workforce needs, while new capabilities let them handle complex work over days or weeks. For those tracking agentic AI product launches, the announcement points to agents moving beyond short tasks into longer business workflows. The specific jobs these agents will handle across those areas are the detail to watch.
via mid-east.info
- Salesforce will pay about $2 billion for Listen Labs, whose agents interview customers in 120 languages; what will it add?Company news · Salesforce
Salesforce agreed to acquire Listen Labs for about $2 billion, with the deal expected to close in its fiscal fourth quarter of 2027. Listen Labs makes agents that interview and simulate customers, and Salesforce plans to fold the startup into Marketing Cloud and Service Cloud. For those tracking AI agents in business operations, the acquisition puts customer research inside a major marketing and service platform. Salesforce is paying about 67 times Listen Labs' annualized revenue, raising the question of how much value it sees in the agents' capabilities.
via Startup Fortune
News mentions sourced from our news feed; score changes from periodic re-evaluations.
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About
Salesforce is a cloud-based customer relationship management (CRM) platform for businesses, especially larger sales, service, marketing, and commerce teams. The page positions it as a way to connect with customers through Salesforce’s Customer 360 products and its newer Agentforce AI layer.
Salesforce is strongest when you need an enterprise system for managing customer relationships across multiple departments, with AI assistance layered on top. The page shows examples of Agentforce drafting customer-facing emails and replying to...
Executes tasks you assign, one step at a time, within narrow domains.
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- Free: Free CRM is available as an entry point.
- Pro ($X/mo): Pricing not publicly available on the page; a pricing calculator is available for Agentforce.
- Enterprise: Contact sales.
When Salesforce Agentforce changes its pricing, we catch it the next morning
We recrawl every tool in this directory daily. AI Insider is the 3-minute brief on what actually changed — pricing, features, score moves on our 36-point rubric — often before any press coverage. Sent daily. Skipped when nothing happened.