Ada CX

Customer support automation with retention and security controls

Ada provides customer support tooling with admin controls for data retention, redaction, and session security. It also includes APIs for deleting user data and exporting transcripts when you need to meet compliance requirements.

Enterprise

API

B2B

For Developers

Cloud Hosted

For Teams

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Recent activity

What's happened with Ada CX lately

May 23, 2026
Score change
Rubric upgrade v3_0 → v3.1: score 4/32 → 11/364 → 11/36(+7)
Rubric upgrade: agenticness v3.0 (8 dims, /32) → v3.1 (9 dims, /36). Adds Dim 9 (Operator Sovereignty), splits Dim 6 into 6a/6b lenses, tightens Dim 4 autonomous-retry distinction. Not a product change — score shift reflects new dimension + recalibrated rubric, not a change in the tool. Fanout suppressed.
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News mentions sourced from our news feed; score changes from periodic re-evaluations.

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About

What It Is

Ada is a customer support platform with an AI Agent and admin controls for handling end user data, retention rules, and dashboard access. The documentation here focuses on privacy, compliance, and security features rather than the core support...

What to Know

The strongest evidence here is around data governance: Ada automatically deletes end user data after two years, supports redaction of sensitive details in transcripts, and lets you delete specific user data on demand. The documentation also says LLM...

Key Features

Automatically deletes end user data after two years

Supports on-demand deletion through the Data Compliance API

Lets admins configure active session limits

Lets admins configure inactivity timeouts

Supports transcript redaction for sensitive details

Use Cases

Deleting customer data in response to GDPR or CCPA erasure requests

Setting dashboard session limits for shared workstations

Exporting transcripts before automatic deletion for audit or legal retention

Agenticness: Guided Assistant

Executes tasks you assign, one step at a time, within narrow domains.

High evidence

Last evaluated: May 23, 2026

Dimension Breakdown

Action Capability

Autonomy

Adaptation

State & Memory

Safety

How agenticness works →

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