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Ada CX

Customer support automation with retention and security controls

Ada provides customer support tooling with admin controls for data retention, redaction, and session security. It also includes APIs for deleting user data and exporting transcripts when you need to meet compliance requirements.

Enterprise
API
B2B
For Developers
Cloud Hosted
For Teams
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About

What It Is

Ada is a customer support platform with an AI Agent and admin controls for handling end user data, retention rules, and dashboard access. The documentation here focuses on privacy, compliance, and security features rather than the core support...

What to Know

The strongest evidence here is around data governance: Ada automatically deletes end user data after two years, supports redaction of sensitive details in transcripts, and lets you delete specific user data on demand. The documentation also says LLM...

Key Features
Automatically deletes end user data after two years
Supports on-demand deletion through the Data Compliance API
Lets admins configure active session limits
Lets admins configure inactivity timeouts
Supports transcript redaction for sensitive details
Use Cases
Deleting customer data in response to GDPR or CCPA erasure requests
Setting dashboard session limits for shared workstations
Exporting transcripts before automatic deletion for audit or legal retention
Agenticness: Reactive Tool

Responds to prompts but takes no autonomous action.

High evidence
Last evaluated: Mar 28, 2026

Dimension Breakdown

Action Capability
Autonomy
Adaptation
State & Memory
Safety
How agenticness works →

Categories

Enterprise Agent Platforms
Pricing

Pricing not publicly available.

Details
ada.cx
AddedJanuary 16, 2026
RefreshedMarch 28, 2026
Agenticness
Reactive Tool
Quick Facts
DeploymentCloud-hosted
AutonomyCopilot (human-in-loop)
Model supportSingle model
Open sourceNo
Team supportEnterprise
Pricing modelSubscription
Interfacegui, api
Sources
WebData retention | Ada
WebDocumentation
Last updated March 30, 2026
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