Salesforce Agentforce
AI CRM for sales, service, marketing, and commerce teams
Salesforce is a cloud CRM platform built to connect customer data, teams, and workflows in one place. Its Agentforce messaging suggests AI agents can help with tasks across sales, service, marketing, and commerce, but it is still primarily an enterprise CRM platform.
Agenticness = how independently a tool can take action, scored across 9 dimensions. Scored independently by David Kooi, Skylark Creations — see full rubric → Last re-evaluated 30 August 2026.
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What's happened with Salesforce Agentforce lately
- Salesforce handed Anthropic's Claude the keys to Agentforce and Slack, even as AI threatens its old business model.News
Salesforce reported strong second-quarter results, then deepened its AI ties by making Anthropic's Claude the default reasoning engine across its products. Claude now runs inside Agentforce, Slack, and Slack's coding product. For those tracking agentic AI products, this signals that enterprise software vendors are choosing model partnerships over pure in-house stacks. The twist is that one of Salesforce's biggest AI threats may now be helping power its own products.
via Yahoo! Finance
- How did Salesforce get 550 PowerSchool users running Agentforce before October 12, while merchants report a 13% conversion lift?News
Salesforce said its Winter '27 Agentforce release will reach general availability on October 12, 2026. The company says more than 550 PowerSchool users are already running its Adaptive Experiences feature, while commerce merchants are seeing a 13% conversion lift. For those tracking agentic AI product launches, this is notable because the autonomous agent story now has production numbers behind it. The key detail is that Salesforce is showing workflow gains before GA, not after.
via Tech Times
- Salesforce will charge $2 per successful Agentforce resolution, but only after the bot actually solves the case.News
Salesforce has introduced outcome-based pricing for Agentforce Help Agent, shifting billing from access to results. Customers will pay $2 for each successful AI resolution instead of paying just to use the platform. The move reflects pressure on enterprise AI vendors to prove value as more agent products enter the market. For those tracking AI agent platforms, this signals a pricing model that ties revenue directly to whether the agent works.
via Crypto Briefing
- OpenAI's Astra can run for days, but its new pricing may depend on whether agents finish the job.News
OpenAI previewed Astra as a model that can work continuously for days or weeks and coordinate multiple agents across software tools. The report says OpenAI is also testing outcome-based pricing with Salesforce and other vendors. For those tracking agentic AI, this signals a possible shift from paying for tokens or seats to paying for results. The catch is that the bill may now depend on whether the agent actually completes the work.
via Stocktwits
- Can Salesforce and Anthropic make Claude think, reason, and act across Data 360, Tableau, and Slack?News
Salesforce and Anthropic have unveiled Claudeforce, a deeper partnership that brings Claude into more of Salesforce's core products. The integration reaches Data 360, Tableau, and Slack as both companies push agentic AI deeper into enterprise workflows. For those tracking agentic AI product launches, this signals a move from chatbots toward systems that can operate inside daily business tools. The key question is how far Claude will go once it is embedded across the Salesforce stack.
via ITProUK
News mentions sourced from our news feed; score changes from periodic re-evaluations.
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About
Salesforce is a cloud-based customer relationship management (CRM) platform for businesses, especially larger sales, service, marketing, and commerce teams. The page positions it as a way to connect with customers through Salesforce’s Customer 360 products and its newer Agentforce AI layer.
Salesforce is strongest when you need an enterprise system for managing customer relationships across multiple departments, with AI assistance layered on top. The page shows examples of Agentforce drafting customer-facing emails and replying to...
Executes tasks you assign, one step at a time, within narrow domains.
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- Free: Free CRM is available as an entry point.
- Pro ($X/mo): Pricing not publicly available on the page; a pricing calculator is available for Agentforce.
- Enterprise: Contact sales.
When Salesforce Agentforce changes its pricing, we catch it the next morning
We recrawl every tool in this directory daily. AI Insider is the 3-minute brief on what actually changed — pricing, features, score moves on our 36-point rubric — often before any press coverage. Sent daily. Skipped when nothing happened.