Intercom Fin
AI support agent that resolves customer issues and hands off when needed
Fin is Intercom’s AI agent for customer support teams. It answers questions, takes action in connected systems, and escalates to human agents when needed.
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About
Fin is an AI customer support agent and help desk platform from Intercom. It is aimed at support teams, from individuals and startups to larger organizations that need to handle higher support volume without adding headcount.
Fin is built for support workflows, not general-purpose chat. The strongest signs of autonomy in the crawl are that it can resolve conversations, execute Procedures for multi-step support issues, take action in external systems, and hand off to...
Executes tasks you assign, one step at a time, within narrow domains.
Dimension Breakdown
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- Free trial: Free 14-day trial is available.
- Fin AI Agent: $0.99 per outcome; minimum commitments apply.
- Essential: $29 per seat/mo billed annually, includes Fin AI Agent and core support tools.
- Advanced: $85 per seat/mo billed annually, includes Fin AI Agent and more automation/collaboration features.
- Expert: $132 per seat/mo billed annually, includes Fin AI Agent plus security and multibrand features.
- Enterprise: Not separately listed in the crawl; contact sales for larger deployments or custom needs.
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